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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Richard Versteeg

February 17, 2023

5  out of  5 rating by Richard Versteeg
"This was a truly professional experience due to my son having accidents on my policy they were able to work through all the challenges and got me a better rate by half than anyone else could provide me truly professional"

Rigoberto Sanchez

December 10, 2022

5  out of  5 rating by Rigoberto Sanchez
"(Translated by Google) I have been with this office for approximately 4 years. He insured my house, cars and life insurance. I am very happy with the service and the precious ones. The girls always treat me with very good service and respect, and I always recommend them to everyone. Thank you Brett Bakken office.- Rigo (Original) Eh estado con esta oficia por aproximadamente 4 años. Aseguró mi casa, autos y seguro de vida. Estoy muy contento con el servicio y los preciosos. Las muchachas siempre me tratan con muy buen servicio y respeto, y yo siempre las recomiendo a todos. Gracias oficina de Brett Bakken.- Rigo"

Alberto Beltran

December 9, 2022

5  out of  5 rating by Alberto Beltran
"Very friendly and helpful staff."

Nikina Thomas

October 21, 2022

5  out of  5 rating by Nikina Thomas
"Best and friendliest agency I've ever worked with. The staff is amazing and answer questions so easily and quickly. I'm extremely happy with them! The only reason why they didn't get 5 stars is because I've never spoken with Brett. UPDATE: Brett just called to, personally, thank me for my review. I was impressed by that... the fact that he takes the time to read his reviews and responds to them by phone! It gave me that small-town insurance agent type feel that's missing everywhere. Two thumbs up! You can't go wrong with them!"

Garrett Boyd

October 3, 2022

5  out of  5 rating by Garrett Boyd
"Sareli was extremely responsive and courteous. Quickly received a quote that fully covered my vessel and at a price that was affordable. Overall very positive experience. Would definitely recommend!"

Justin Hoffman

September 21, 2022

1  out of  5 rating by Justin Hoffman
"Still waiting for refund. They play games with dates. I canceled and changed my policy on my auto insurance/ renters insurance, they called my wife shortly after and talked her back into it, my wife didn't know they were playing a game so she didn't think to say anything. It wasn't until I got a quote when purchasing a new house that I saw they were charging me for insurance that I personally asked them to cancel. STAY AWAY! RUN! THEY WILL PLAY GAMES. I was loyal for over almost 15 years. I hope this game that they are trying to play now gets resolved immediately."

Craig McGovern

August 4, 2022

1  out of  5 rating by Craig McGovern
"Have cancelled their policy and now waiting for refund ! Their broker was given written requirements for our cover but misled us on what the policy actually covered. We sent lots of emails chasing the information which were ignored. Had to ring to speak to the owner to get a response .... and then found out the policy was wrong so had to cancel it. No apologies given and now waiting for a refund. Ridiculous ! Update: Your response to my review is disingenuous and misleading. I have given you copies of your own staff's written assurances about inclusions which were incorrect along with the emails chasing her which went unanswered. I did email (was also ignored) and then rang the owner but (as you already know), I was intercepted by a staff member. I was the one who identified the "limitations" that contradicted your staff's assurances, not you. Please don't try and rewrite history when a refund and an apology should be your priority. ."

Orvel Gilbertson

July 18, 2022

5  out of  5 rating by Orvel Gilbertson
"Long time State Farm customer, when I had a claim recently denied by claims department. My agents office stepped up and went to bat for me. Office went above and beyond and worked with claims department to get their decision reversed. I appreciate all their hard work and making sure that the right thing was done."

Colton Ramsey

July 1, 2022

5  out of  5 rating by Colton Ramsey
"Great friendly staff. I had a problem with communication between repair shops and towing company. I talked to Sareli in Brett Balkens office and let her know of the situation. She got right on the phone and cleared things up. Three hour later my car was not only towed but repaired and back in my possession. Mike S."

Adam Mason

June 21, 2022

1  out of  5 rating by Adam Mason
"Would not reccomend Very unprofessional, and dirty and scammy"

Irina A

April 18, 2022

5  out of  5 rating by Irina A
"We’ve been with their offices for probably over 10 years, always good service by phone, email or walk in."

Bryan Keith

March 22, 2022

5  out of  5 rating by Bryan Keith
"So far I have no problems with the local people. They have been very helpful and responsive. Hard to find in the city today. Gone are the days of customer service 😒"

Sandra Rodarte

March 2, 2022

5  out of  5 rating by Sandra Rodarte
"(Translated by Google) Thanks to the StateFarm offices, they have helped us obtain the necessary insurance to adequately cover our family. With very reasonable prices. Especially Leslie who helped us. (Original) Gracias a las oficinas de StateFarm nos han ayudado en obtener el seguro necesario para cubrir a nuestra familia adecuadamente. Con precios muy razonables. En especial a Leslie que nos ayudó."

Marissa Hamilton

January 4, 2022

5  out of  5 rating by Marissa Hamilton
"This experienced team of individuals goes beyond what it means to provide excellent customer service. The office is clean and comfortable and the staff members are stellar."

Vikki Linehan

December 2, 2021

5  out of  5 rating by Vikki Linehan
"Always helpful. Courteous personnel. They are knowledgeable."

Nelson Phillips

October 4, 2021

3  out of  5 rating by Nelson Phillips
"Nice staff, but State Farm has decided to rip off their clients and blame the Washington State Insurance Commission. Totally a case of price gouging."

Darin Napier

May 11, 2021

5  out of  5 rating by Darin Napier
"quick, easy and friendly. I would recommend them. Darin"

Manuel Uriostegui

February 23, 2021

5  out of  5 rating by Manuel Uriostegui
"Great in friendly"

Noel Yearsley

February 17, 2021

5  out of  5 rating by Noel Yearsley
"Works for us"

Vanessa Rivas

November 19, 2020

5  out of  5 rating by Vanessa Rivas
"The agent helped me get a good quote for my car and was very helpful on explaining what would work best for me."

Yajaira Rodriguez

October 22, 2020

5  out of  5 rating by Yajaira Rodriguez
"When calling the office they handled my call very professional and in a timely manner. Sandra gave me a quote and got me all set up with my new policy same day. Definitely would recommend!!"

Vanessa Salgado

October 2, 2020

1  out of  5 rating by Vanessa Salgado
"Walked in office staff didn’t even greet me worst customers service!"

Tina Dx

September 18, 2020

1  out of  5 rating by Tina Dx
"State Farm sent out a letter in September that they would be decreasing insurance for all their clients by 14.4% and that if I just renewed I would see a decrease. I renewed beginning of August and my rates went up not down. I have had no accidents, tickets etc. Called agency and asked why it didn’t go down, got the excuse that it changes Aug 26th and I wouldn’t see the decrease until next February. Nothing in the letter has a date in it. Slimy excuse. Never friendly, never willing to work with you. Everything is an half baked reason. If they truly wanted to follow company policy they would have given me the discount or at least pro rated the rest of the 6 months not wait until Feb."

Michelle Greenwalt

August 21, 2020

5  out of  5 rating by Michelle Greenwalt
"Caring customer service"

Bella Official

June 22, 2020

5  out of  5 rating by Bella Official
"Brett Bakken State Farm Insurance Agent in Burien on Ambaum is way cool i love this place . I recommend using this insurance agent for you needs . This place is very easy to find and there's plenty of parking place's to park your car at . It's a sweet place for your family and friend's to use #love"